News & Updates

Innovating every single day to help you attract, engage, and serve your members

Imagine Print Mail as Easy as Email
December 13, 2024

JourneyCARE's built-in direct mail feature allows you to design and automatically send postcards, marketing flyers, fundraising letters and more!


When email inboxes feel crowded and social media posts being lost in the algorithms, getting into someone's physical mailbox provides a noticeably different touch point.


You can use direct mail to send out hundreds of "Save the Date" postcards for your upcoming conference, or automatically send a "Welcome Aboard" postcard or "Donation Thank You" letter as part of a workflow for a single contact.


If this is a feature you'd like to explore, just get in touch with our support team and we'll add it to your JourneyCARE account (at NO extra charge). You'll pay only printing/postage per piece you send at rates you'll find to be quite competitive.

New Workflow Trigger: Address Fields Changed

July 31, 2025
TRANSCRIPT: Hey there, JC here with an update for your workflows. If you've ever wished your automations could react when someone updates their address, now they can. We've added a new trigger that can now kick off workflows. The moment a contacts address changes, whether it's a new street address, updated city, postal code, or even country, your automations can spring into action without skipping a beat. Let's say a contact moves into a different region of the country. You can instantly alert your team, or if a member updates their city, you can automatically tag them to get updates for local events. Even small fixes like correcting a street address can trigger follow-up actions to keep your data clean and your team informed. Smart, seamless automations can happen where and when you need them, so go ahead and put those address changes to work. As always, if you need any assistance with your workflows, our help desk team is just an email away. Feel free to reach out.

Expanded Capacity for AI CARE Assistants

July 24, 2025
TRANSCRIPT: Hey friends, JayCee here, your AI powered client educator for Journey Care. I'm back today with an exciting update about the AI capability in your account. The capability of the AI care assistance in Journey Care has been expanded, which means that your bots are even more flexible in their conversations. With your contacts, you can now have your AI care assistant collect up to 20 contact fields during their interaction. That is a massive increase from the three fields that you could do before. This means that you can get richer data collection from a membership inquiry, event registration, donation, or sponsor signup. Additionally, you can trigger up to five workflows. Again, that's an increase from three before. We hope you've been loving the amazing things you can do with your customizable care assistants. If you've created something super useful, drop us a line here at the help desk and let us know.
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