News & Updates

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JourneyCARE Helps You Save - Upcoming Postage Increase
June 10, 2025

Just a quick heads up for those of you who use JourneyCARE to send conference postcards, annual reports, donor letters, etc.


We are expecting to see a USPS postage rate increase coming in mid-July - July 14th. This upcoming change will result in an average increase of about 7% across various mail formats. It will be important to factor this into your direct mail planning. 


Our direct mail partner, Postalytics, will be publishing detailed pricing updates within the next couple of weeks to help you prepare. 


In the meantime, remember that you can PRE-PURCHASE mail credits that are good to use for a full year. This means that you lock in current postage pricing and help control your costs. 


If this is of interest, you can purchase credits inside your JourneyCARE account.

Easy Margin Adjustments for Forms, Surveys & Quizzes

December 5, 2025
This is one of those teeny tiny adjustments that might seem like no big deal, but if you've ever had a form where you couldn't get the spacing to look exactly like you want it to look, you'll appreciate this update. While you could previously do some extra custom styling with CSS code, you'll now notice that there's a super easy slider and margin parameters that can be set for the outside spacing on your Forms, Surveys, and Quizzes. Try it out and let us know what you think!

All-in-One Chat Widget Expanded

December 3, 2025
There's good news today for those of you who use JourneyCARE's All-in-One Chat Widget on your website. We've added Facebook, Instagram, and Voice AI as options that you can choose as communication channels. The options are easy to add in the Chat Widget settings. Note that you do need to have a Facebook or Instagram account connected to JourneyCARE in order to see those as things that you can choose. For Voice AI to show up as an option, you need to have a Voice AI agent configured in your account.
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