News & Updates
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Expanded moderation options
February 3, 2025
While we hope your Community members are helpful in their contributions, we understand that it's possible that you need to remove a member at some point due to inappropriate posting.
When doing so, you'll now see an option to not only ban the member, but also delete all content that has been posted by that user.
This update makes it easier for you to get rid of spam or inappropriate content in one fell swoop, rather than having to delete every post/comment individually.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
