News & Updates
Innovating every single day to help you attract, engage, and serve your members
Enhanced terms and conditions for Forms
March 21, 2025
If you've ever added a phone number field to a form in JourneyCARE, you've probably noticed that the system automatically adds a "Terms & Conditions" checkbox with suggested language that you can edit.
Now, you'll notice that there are actually 2 separate checkboxes added. This is because the A2P 10DLC approval requirements for texting have changed and organizations must now have separate opt-ins for transactional messages and promotional messages.
Consent choices are recorded in the "Terms & Conditions" column in the submission results.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
