News & Updates
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Accessibility Enhancements for URL Redirects
May 9, 2025
In recent months, the JourneyCARE platform has been undergoing a series of changes to maximize accessibility for administrators, including language translation for key functionality and also adding compatibility for accessibility tools like screen readers and keyboard navigation.
The goal, of course, is to create a more seamless and equitable experience for your administrators.
The latest component to be impacted by these changes is the URL redirect feature. This interface now allows for url redirects to be more easily created by those using assistive technologies.
Customers completing a $0 order through Forms or Surveys can now skip card entry altogether. With the new Require card for $0 orders setting on the Sell Products element, payment fields are automatically hidden when the total is confirmed as $0 and there are no recurring charges. This also applies to orders made free through a 100% discount, while subscriptions and free trials will continue to require a card. Existing Forms and Surveys remain unchanged unless the setting is turned off.
WhatsApp conversations can now move seamlessly from messaging to voice, with WhatsApp Calling generally available on both web and mobile. Teams can make and receive calls directly within the conversation, manage calling hours and permissions, route calls to the right team members, and record outcomes through customizable call dispositions. Call results can also trigger automated follow-ups and appear in call reporting, giving teams a clearer view of what happens after each conversation. With calling built into the existing WhatsApp experience, businesses can resolve complex questions faster, respond to high-intent leads more effectively, and keep the full customer interaction in one place.
