News & Updates
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Internal Chat: Now Available in Labs
April 13, 2025
We're excited to introduce the Internal Chat feature, designed to enable private team communication within the Conversations module.
With Internal Chat, you can seamlessly collaborate with your admins without involving contacts, ensuring discussions remain private and focused. Whether you're coordinating responses, reviewing member queries, or sharing internal updates, Internal Chat helps you keep everything organized in one place.
What’s New?
- You can now start private internal chats within the Conversations module, allowing for real-time collaboration among team members.
- Internal chats function just like regular conversations but are only visible to the participants added to the chat.
- You can send messages, emojis, and attachments for seamless communication, set a subject for better search-ability and organization.
- Add more team members to existing internal chats, with the ability to choose whether they see past messages.
How to Use
Open the Conversations module and click on New. Select Internal Chat as the conversation type.
The next time you merge contacts, you'll want to be aware of a change in how workflows are handled. In this quick video, we explain the old action and what you can expect going forward.
An awesome new AI enhancement has been added to JourneyCARE accounts which will make it even easier for organizations to automate member experience design and administrative tasks. Simply type in natural language what you are trying to build and the platform will attempt to create that automation for you. As an example, you could ask the AI to create a sequence of emails that triggers when a tag is added and spaces the emails a week apart. You could also specify what you'd like the emails to be about. In just a few moments, the entire workflow is generated, including draft text for the emails NOTE: The content of *anything* that the AI writes in JourneyCARE will be much stronger if you go into Marketing --> Brand Board --> Brand Voice and answer the questions there. It allows the AI to know more about your organization, audience, and communication preferences so that the messages that it writes for you are more on-target with what will work for you.
