News & Updates

Innovating every single day to help you attract, engage, and serve your members

AI CARE Assistants are here!
June 3, 2025

Our biggest feature update ever is here, giving you powerful new ways to take your member care automation to the next level.


The brand new AI Care Assistants available in your JourneyCARE account are your very own, fully customizable bots that can be trained to help your organization deliver faster service, answer questions, and guide members through key actions - all automatically and fully integrated within their JourneyCARE contact record.


Multiple bots can live inside your account and be custom trained to support nearly any aspect of operations. 


Here are just a few ways you can use them:


Member Care Bot

Lives on your website or member portal to answer common questions 24/7. Automatically hands off to more specialized bots when needed.


Sales Bot

Understands your membership and sponsor options. Handles FAQs, explains value, overcomes objections, encourages signups and interest 


Reference Bot

Trained on your industry resources. Provides instant summaries and helpful links. Great for professional development or technical support.


Event Bot

Answers questions related to your conference or event series - dates, sessions, locations, etc. Shares helpful links. Routes inquiries to sales bot or your team.


Onboarding Guide Bot

Explains programs and how to get started. Helps members navigate login, content access and account tools.


Committee Bot

Handles administrative tasks that come in from board members or key committees. Can automatically send meeting links, agendas, expense forms, etc.


Get full details here:

https://www.journeycare.app/ai-care-assistants 

April 2, 2026
Staying in the area of workflows, math-based automations just got a big upgrade. You can now reuse calculation results directly in later steps of your workflows, without needing to store them in a custom field first. This makes it much easier to build workflows that adapt in real time, whether you’re tracking engagement, calculating totals, or guiding members down different paths based on their activity. You’ll be able to create more dynamic and personalized automations with less setup behind the scenes and fewer workarounds to make everything connect.
April 2, 2026
You can now pull files directly from Media Storage when building workflows, making it much easier to reuse the same assets across multiple automations. Instead of re-uploading files or pasting links over and over, you can simply select what you’ve already saved. Whether it’s a PDF, image, or other media, everything stays consistent and easy to manage. This change reduces repetitive work when you’re trying to stay consistent across your communications, especially when sharing resources, event materials, or member content through automated messages
More Posts