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Mobile Conversations Upgrade
May 16, 2025
The latest update brings Trigger Links, Custom Values, WhatsApp Flows, and Organized Snippet Folders right into your pocket.
Whether you’re driving engagement, simplifying personalization, or working faster with reusable content, managing customer conversations from your mobile app just became smarter, faster, and easier than ever before.
How to use these newest options:
1. Open any conversation inside the mobile app.
2. Tap the “+” icon in the text entry box.
3. Choose from:
- Trigger Link: Select or insert a trackable URL.
- Custom Value: Pick a variable from your list to insert into your message.
- WhatsApp Flow: Select a preconfigured interactive WhatsApp template with CTA buttons.
- Snippets: Search or browse folders to insert ready-made responses.
Staying in the area of workflows, math-based automations just got a big upgrade. You can now reuse calculation results directly in later steps of your workflows, without needing to store them in a custom field first. This makes it much easier to build workflows that adapt in real time, whether you’re tracking engagement, calculating totals, or guiding members down different paths based on their activity. You’ll be able to create more dynamic and personalized automations with less setup behind the scenes and fewer workarounds to make everything connect.
You can now pull files directly from Media Storage when building workflows, making it much easier to reuse the same assets across multiple automations. Instead of re-uploading files or pasting links over and over, you can simply select what you’ve already saved. Whether it’s a PDF, image, or other media, everything stays consistent and easy to manage. This change reduces repetitive work when you’re trying to stay consistent across your communications, especially when sharing resources, event materials, or member content through automated messages
